TCS will strengthen the digital foundation for the new airport terminal, creating a next-generation guest experience that drives airline cost efficiencies and raises the bar for international travel at JFK
The New Terminal One at John F. Kennedy International Airport (JFK) has entered into a strategic partnership with Tata Consultancy Services (TCS) to shape the world’s most advanced airport experience.
As the strategic technology and innovation partner to the New Terminal One, TCS will support the delivery of an intelligent, digitally-enabled guest experience at the new terminal, delivering cost efficiencies to airlines and transforming international travel at JFK, the largest global gateway to the United States.
The New Terminal One is a key component of the Port Authority of New York and New Jersey’s $19 billion transformation of JFK Airport into a world-class gateway, with two new terminals, two expanded and modernized terminals, a new ground transportation center and an entirely new, simplified roadway network.
Drawing from its track record of reliably managing complex systems and creating personalized, engaging guest experiences, TCS will help lay the digital foundation for the New Terminal One, enhancing terminal-wide decision-making for efficient airline operations and a seamless guest experience. TCS will support all technology systems at the terminal, including passenger processing systems, AI-driven IT operations, infrastructure management, enterprise application support, and cybersecurity services.
Under the partnership, TCS will help develop a next-generation airport operations and guest experience spanning digital infrastructure, AI-enabled IT operations, and innovation initiatives. Developed with TCS’ Cognix and ignio solutions, the solutions will provide the New Terminal One and its partner airlines end-to-end visibility and proactive management of key components of the guest experience—from passenger processing and baggage handling to terminal security. This will pave the way for lower operating costs for airlines and a more efficient travel experience for their passengers.
Jennifer Aument, CEO, The New Terminal One, said, “New York City and global travelers deserve an international airport terminal that offers an extraordinary experience. With TCS as our technology partner, we look forward to the New Terminal One earning its place among the world’s best, delivering a transformational guest experience for our partner airlines and their customers, while setting new standards in airport operations and innovation.”
Amit Bajaj, President – North America, TCS, said, “Airports are evolving into dynamic consumer ecosystems where operations, hospitality, retail, and personalization work together in real time. Our partnership with New Terminal One is about helping build that future. As a gateway to the world’s most iconic city – New York, it is designed from the ground up to exceed the growing expectations of global travelers. AI will facilitate a seamless and reliable passenger experience and help evolve New Terminal One into a state-of-the-art experiential zone that will attract global travelers and keep them engaged in exciting new ways.”
As the new international terminal at JFK, the New Terminal One is uniquely positioned to redefine what a modern airport can be, transforming a transportation gateway to a platform for operational excellence, elevated service, experiential retail and personalized engagement.
This partnership rests on the expertise of TCS’ Travel, Transport, and Hospitality (TTH) practice which helps global airlines, hotels, and logistics providers build resilient, interconnected ecosystems. By leveraging AI, cloud-native environments, and prescriptive analytics, TCS enables clients to modernize legacy systems, optimize operations, and deliver hyper-personalized customer experiences.
