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Significance of Artificial Intelligence in Chatbots

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Artificial Intelligence has made chatbots more lifelike than ever before. Read on to know how Artificial Intelligence powers the latest chatbots…

Artificial Intelligence (AI) has made chatbots more lifelike than ever before, and they are becoming pervasive. Talking bots are taking pizza orders, reserving hotel rooms, and scheduling appointments. In short, these robots are all around us.

To maximize the ability of Artificial Intelligence chatbots to improve service, save money, and increase engagement, businesses and organizations — it’s crucial to understand the significance of AI in chatbots.

Basic Concept
Artificial Intelligence in the form of Natural-Language Processing (NLP), Machine Learning (ML), and deep learning makes it possible for chatbots to “learn” by discovering patterns in data. Without training, these chatbots can then apply the pattern to similar problems or slightly different questions. This ability gives them the “intelligence” to perform tasks, solve problems, and manage information without human intervention.

Of course, problems can and do arise, including instances in which chatbot limitations frustrate customers. Talk bots also raise some interesting ethical and philosophical questions that researchers have pondered from the start.

Working Mechanism
To understand the working of chatbots, it is crucial to know the various types of chatbots. Chatbots come in two main varieties.

The first type is based on fixed rules and those based on machine learning. The former only respond to specified commands, and they only display a fixed level of smartness. Give this kind of bot a command that it doesn’t understand, and it won’t know what to do. It does not get any smarter with more interactions or information.

The second type of chatbot incorporates artificial intelligence, the ability to understand language, not just commands, and the capacity to learn. This technology has led to intelligent chatbots that can discover new patterns and get smarter as they encounter more situations.

Implementation
Chatbots are already part of virtual assistants, such as Siri, Alexa, Cortana, and Google Assistant. In addition, so-called “social bots” promote issues, products, or candidates. People also use AI chatbots for entertainment. The Hello Barbie doll employs a chatbot created by a company named ToyTalk to talk back to her child owner. And, chatbots can even do less glamorous things, like encouraging people to get their flu shots.

Current Trend
In marketing, the belief that Artificial Intelligence and chatbots are the next big thing is widespread. Many  marketers believe artificial intelligence chatbots are revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding “personality” to a company’s brand. AI chatbots can also help organizations create more personalized experiences for customers, tailoring responses and content to the user’s questions and interests. Furthermore, talk bots are cheap, able to work 24/7, and never lose their tempers.

Wider Applications
At the cutting edge of the chatbot spectrum are bots performing more complex, nuanced functions in fields where the human touch remains important, such as law. Legal chatbots can  help you file appeals against traffic violations. In education, talking bots fulfill a number of functions from serving as course assistants to grading essays and eliciting student feedback. They act as conversation partners for people seeking companionship and even as talk therapists, such as the mental health chatbot Woebot. In the cyber age, the ground rules for relationships between people and machines is still evolving.

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