- Evangelize: NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem.
- Pilot: NTT DATA will support a client’s initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities.
- Adopt and Scale: Once the value of Agentforce is realized, NTT DATA will build a product-oriented delivery model to support scaling and adoption of Agentforce. NTT DATA will also reuse its extensive repository of Agentforce use cases to help its client get a head start on adoption.
With the NTT DATA offering for Agentforce, clients can experience the benefits of robust solution architecture and services delivery capabilities, along with the opportunity to integrate with MuleSoft and Data Cloud. This multi-faceted advantage is rooted in NTT DATA’s award-winning expertise in both integration and data unification platforms, providing clients with the comprehensive and tested scale required for global enterprises.
Megan Piccininni, SVP and Global Salesforce Practice Leader, NTT DATA, commented, “With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce’s Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce.”
Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce’s AgentExchange, a leading AI agent ecosystem for enterprises, clients have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers, that have passed rigorous security reviews to quickly create and deploy their digital workforce of AI agents.
NTT DATA’s new service for Agentforce is adaptable to different use cases. Clients will be able to benefit from agentic AI and see tangible outcomes across industries.
- The top use case for NTT DATA’s service for Agentforce is focused on Customer Service and Experience.
- Application Management Services Agentification includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems.
- The service for Agentforce enables Agentic Business Process as a Service across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service.
- In Health and Life Sciences, AI agents can help transform patient management and improve patient outcomes.
- Real Estate and Vendor Management task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time.
- Seller Community applications streamline deal validation and sales intake, reducing deal approval time.
- Marketing Community use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing.
- Faster Time-to-Hire outcomes from optimized recruitment processes with Agentforce.
- Governance and Security Control offer centralized management of security and reuse, ensuring consistency and control across all deployed agents.
Digital labor is already here, delivering a meaningful competitive advantage for organizations that embed it effectively across departments. To truly scale this potential, businesses need clear insight into agent deployment, how agents enhance human productivity, and secure tool usage.
Salesforce’s latest Agentforce release provides an enterprise-grade platform to manage human-AI collaboration, connect agents to tools via open standards, and rapidly deploy industry-ready agents with the trust, scale, and performance enterprises demand.
Agentforce expands digital labor across the enterprise with new industry-specific actions to provide industry readiness out of the box that delivers a fast path to value from AI agents. NTT DATA plays a crucial role in driving an agent economy with leadership scale and expertise and guiding clients in their agentic maturity, from task automations to interoperable agents, while helping to ensure responsible innovation and global governance.
Megan Piccininni further added, “In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework.”
“Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor,” said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. “With Agentforce constantly evolving and expanding, NTT DATA’s new service demonstrates the company’s commitment to empowering customers to deliver success with Agentforce.”
