HP Inc. has announced a strategic partnership with OpenAI, integrating its Frontier platform into HP’s global efforts to advance the Future of Work through enhanced customer-facing experiences and accelerated transformation across its global operations.
“With OpenAI there is an opportunity to fundamentally rethink how AI can deliver better outcomes. With the use of Frontier platform, HP is planning to build a more consistent experience across store, partner, chat, and voice experiences, giving customers and partners faster ways to get answers, complete routine workflows, and move toward resolution. It reflects the ambition of our AI strategy to deliver real-world outcomes at scale,” said Prakash Arunkundrum, chief strategy and transformation officer, HP Inc.
HP is among the first global enterprises to adopt the Frontier platform to support its transformation. While specific use cases will continue to evolve as the partnership progresses, the company plans to deploy AI-driven solutions across areas including:
* Customer- and partner-facing solutions and experiences
* Customer telemetry insights, enabled through HP’s market leading WXP solution, and reporting
* Employee productivity
* Software development
“HP is showing what enterprise transformation looks like when AI becomes an operating layer – connected to the systems and workflows where work already happens,” said Denise Dresser, chief revenue officer at OpenAI. “HP has been an exceptional early partner, turning early value from OpenAI APIs and tools like ChatGPT and Codex into repeatable systems. We’re thrilled to go deeper with them as they move beyond Frontier pilots to deliver measurable business impact at scale.”
