Freshworks has announced that Murali Swaminathan will join the company as its Chief Technology Officer. As CTO, Murali will be responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering and architecture teams. This role supports the company’s investment in talent and resources that will elevate its employee and customer experience solutions. Murali joins the executive management team and will report to Chief Executive Officer and President Dennis Woodside.
With over 30 years of experience in software engineering and management, Murali brings a wealth of knowledge and a proven track record of delivering high-quality, scalable, and secure products. Murali joins Freshworks from ServiceNow, where he served as Vice President of Engineering, overseeing the company’s market leading IT Service Management and Strategic Portfolio Management portfolio of products that scale to work for large enterprises.
“I’m thrilled to welcome Murali to our team of highly talented engineers,” said Dennis Woodside, Chief Executive Officer and President of Freshworks. “Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale.”
During his tenure at ServiceNow, Murali was instrumental in building the modern application architecture that underpins the company’s IT Service Management and Strategic Portfolio Management products. These products have generated billions of dollars in revenue and have been adopted by thousands of customers worldwide.
Prior to ServiceNow, Murali served as Vice President of Engineering at Recommind (now OpenText). Before that he held several key positions at CA Technologies (now part of Broadcom Inc.), where he played a critical role in advancing the company’s enterprise software solutions. He holds a master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in electronics and instrumentation from Annamalai University in India.
“It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company,” said Murali. “Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers.”
