Barracuda Networks has announced the appointment of Ketan Tailor as Chief Customer Officer. With more than 20 years of leadership experience, Tailor joins Barracuda at a pivotal time as it elevates customer experience initiatives amidst accelerating growth of its cybersecurity platform.
“Ketan is a dynamic and visionary leader with a proven track record of building world-class, customer-centric organizations that fuel growth, foster innovation and cultivate long-term loyalty,” said Hatem Naguib, CEO at Barracuda Networks. “His deep expertise in customer success, support and scaling global operations will be pivotal as we enter our next phase of growth. Ketan’s leadership will ensure that we not only meet the evolving needs of our customers but also continue to exceed their expectations, delivering exceptional value as we expand our global reach.”
Prior to joining Barracuda, Tailor served as Vice President of Global Support at Ping Identity, where he successfully transformed the support function into a high-growth revenue engine and played a critical role in post-merger integration efforts. His leadership was instrumental in scaling global operations and enhancing customer satisfaction by creating tiered service offerings that provided customers with the right level of engagement and support.
Tailor also previously served as Vice President of Customer Success and Support at xMatters through its acquisition to Everbridge, where he implemented a comprehensive customer journey framework, developed predictive customer health scoring and spearheaded strategies to turn customers into brand advocates. Prior to that, he led support operations at Sophos across the Americas, where he drove operational efficiency and built scalable global support teams that elevated service delivery and reduced response times.
“This is an exciting time for Barracuda and its partners and customers, and I’m thrilled to be joining such an innovative and customer-focused organization,” said Tailor. “I’m eager to collaborate with this talented team to further enhance the customer experience, drive meaningful growth and deliver even greater value to our customers as we continue to shape the future of cybersecurity.”
