Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture’s customer experience and service capabilities and embed Netomi’s agentic AI platform directly into existing technologies and customer touchpoints without operational disruption.
As organizations face rising customer expectations and an increasing volume of support requests, the demand for smarter, more efficient service has become more critical than before. A recent Accenture report revealed that 87% of the respondents are likely to avoid a brand after just a single negative experience. Netomi’s platform is specifically designed to help organizations respond to customers with precision and speed, and free human agents to focus on complex, meaningful interactions.
At the core of Netomi’s technology is its conversational AI platform with a no-code orchestration layer that helps companies operate through a coordinated system of AI agents anticipating needs, taking action, and rewiring how companies serve, adapt, and grow. When armed with shared context and goals, these agents can drive measurable business impact across multiple channels, while maintaining governance and brand compliance.
Netomi’s AI is designed to operate across a wide range of customer interactions—from resolving common requests to handling complex, multi-step workflows—enabling enterprises to deliver relevant, personalized experiences and fast resolutions.
Accenture continues to identify relevant investments and partnerships that bring the power of AI to customer experiences. Through investment in Netomi, Accenture is expanding its commitment to bring powerful, secure, and scalable AI-driven solutions to clients, enabling them to adapt, grow and gain competitive advantage in a rapidly changing environment.
