83% of Indian Cybersecurity & IT Pros Experience Burnout: Sophos

Sophos has released the findings of its fourth “The Future of Cybersecurity in Asia Pacific and Japan” report in collaboration with Tech Research Asia (TRA). The report found that 83 per cent of respondents in cybersecurity and IT roles in India are impacted by burnout and fatigue. The study revealed that burnout is felt across almost all aspects of cybersecurity operations, with 93 per cent of respondents saying that feelings of burnout increased in the last 12 months, the highest across Asia Pacific and Japan. In addition, 25 per cent of respondents identified that cybersecurity burnout or fatigue contributed to, or was directly responsible for, a cybersecurity breach and 22 per cent of companies experienced slower than average response times to cybersecurity incidents. Causes of cybersecurity burnout and fatigue The five main causes of cyber burnout and fatigue in India include:

1. A lack of resources available to support cybersecurity activities
2. The routine aspects of the role, which create a feeling of monotony
3. An increased level of pressure from board and/or executive management
4. Persistent alert overload from tools and systems
5. Increase in threat activity and the adoption of new technologies that foster a more challenging, always on environment.

The impact of burnout and fatigue on cybersecurity employees The study revealed that across India:

• 34% felt they are not diligent enough in their performance
• 48% felt heightened levels of anxiety if subject to a breach or attack
• 36% experience feelings of cynicism, detachment and apathy towards cybersecurity activities and their responsibilities
• 31% of resignations were a result of stress and burnout

“At a time when organisations are struggling with cybersecurity skills shortages and an increasingly complex cyberattack environment, employee stability and performance are critical for providing a solid defence for the business. Burnout and fatigue are undermining these areas and organisations need to step up to provide the right support to employees especially when, according to our research, 25 per cent of Indian respondents identified that cybersecurity burnout or fatigue contributed to, or was directly responsible for, a cybersecurity breach,” said Aaron Bugal, field CTO at Sophos. “This Sophos and TRA report provides timely insight into organisational cyber stress and demonstrates that things need to change. Although there’s not a simple fix, an attitude adjustment would go a long way to define the right expectations around what it means to evolve into a cyber-resilient business. Boards and executive committees need to drive change and demand responsibility from their deputised charges, in essence for better governance around cyber approaches. However, they need to clearly articulate their accountability in developing and maintaining a plan because cybersecurity is now a perpetually interactive sport – and there needs to a team that provides adequate coverage around the clock.” The impact of cybersecurity burnout and fatigue on business operations There were four key areas where cyber burnout and fatigue had a direct impact on business operations in India:

• Direct contribution to breaches: 25 per cent of respondents identified that cybersecurity burnout or fatigue contributed to, or was directly responsible for, a cybersecurity breach
• Slower response times to cybersecurity incidents: 22 per cent of companies experienced slower than average response times to cybersecurity incidents
• Lost productivity: Businesses in India are experiencing a productivity loss of 3.6 hours per week amongst cybersecurity and IT professionals, with companies in the Philippines (4.6 hours/week) and Singapore (4.2 hours/week) having the worst impact
• Resignations and employees moving on: Stress and burnout were directly attributed as a cause of cybersecurity and IT professional resignations in 33 per cent of companies in India. Organisations also noted that, 31 per cent had “moved on” as a cybersecurity or IT employee as result of the individual being impacted by stress or burnout.