ServiceNow and Google Cloud announced an expanded partnership that connects the industry-specific operational context of ServiceNow’s Action Fabric to Gemini Enterprise, making agentic AI more accessible for mutual customers across multiple industries in the assistant they use daily.
These new live and planned integrations mean Gemini Enterprise will be capable of reasoning and taking complex, multi-step actions using ServiceNow’s widely-adopted industry workflows. With Gemini Enterprise as a unified, single interface, mutual customers can scale AI agents to support employees at headquarters, technicians in the field, or brick-and-mortar retail teams. The integrations maintain enterprise-level security, low-latency, and governance customers expect from ServiceNow and Google Cloud.
“Conversational AI is only as useful as the action it drives, and ServiceNow’s partnership with Google Cloud is turning that conversation into work that gets done,” said John Aisien, senior vice president, Central Product Management, at ServiceNow. “Combining the workflow orchestration and governance power of the ServiceNow AI Platform with Gemini Enterprise allows teams to execute and resolve mission critical tasks without leaving their chosen AI assistant.”
“Our goal with Gemini Enterprise is to empower organizations to turn AI potential into tangible business value,” said Satish Thomas, vice president at Google Cloud. “This collaboration brings the agentic power of the Google Cloud platform straight into their mission-critical ServiceNow systems, allowing teams to instantly trigger actions, resolve complex issues, and serve their customers faster.”
ServiceNow Action Fabric integrates these ServiceNow workflows headlessly to Gemini Enterprise through Model Context Protocol (MCP) servers and Agent2Agent (A2A) connectivity. ServiceNow will also publish these connectors as plugins alongside joint demos and reference architectures in the Google Cloud Marketplace.
