ServiceNow and Accenture have launched a Forward Deployed Engineering (FDE) program to help enterprises scale agentic AI from pilot stages to full production.
Through the program, ServiceNow’s AI-native FDE team works together with industry-led Accenture FDEs inside mutual customers’ environments, collaborating to build agentic AI workflows natively on the ServiceNow AI Platform where enterprise work already runs, delivering value in production before enterprise rollout begins.
According to Accenture’s Pulse of Change research, while AI is widely seen as a driver of revenue growth, only 32% of leaders report sustained, enterprise-wide AI impact. This is not a technology problem, but often due to a delivery gap.
With the FDE program, Accenture and ServiceNow teams build agentic AI workflows natively inside the enterprise systems where work already happens, then scale them through a single continuous motion from first build to enterprise-wide deployment. The program is designed to drive measurable business outcomes: faster operations, lower costs, and help improved customer experiences at scale.
ServiceNow and Accenture clients get access to more than 300 pre-built AI agent skills and agentic workflows on the ServiceNow AI Platform, backed by Accenture’s industry depth and ServiceNow’s platform reach. At the center is ServiceNow’s AI Control Tower, a unified command center that governs, secures, and manages AI agents at scale, giving organizations complete visibility into agent performance and outcomes without trading speed for control.
What makes this program different is how both companies come together to reinvent a value chain unique to each customer’s business. For every engagement, ServiceNow and Accenture build a purpose-built pod around the specific value chain — combining platform-native, AI-native, and industry expertise to take co-innovation from concept to production together.
